Clinical Governance runs through the core of our business and everything that we do. You can always feel assured that we continuously strive to safeguard the high standards we have set and work with all our customers to monitor and maximise quality outcomes.

The main components of our Clinical Governance Framework are as follows:

  • Highly skilled staff, working in an efficient team and in a well-supported environment
  • Training and continuous professional development of all staff to ensure that their knowledge and skills remain up to date with the latest evidence-based practice
  • Quality assurance checking of all reports before being sent out to referring parties
  • Audit of all case management files and regular clinical supervision
  • Measurement of the quality of our interventions through outcome measures
  • Systems in place to support the effective management of risk
  • Robust policies for GDPR, complaints and privacy
  • Partnership working with our injured parties and customers to shape the development of our services, based on their feedback and priorities